Return & Shipping Policy

WEBSITE RETURNS

If you're not 100% satisfied with your product shipped by Blue Rabbit Co, it can be returned within 30 days after the order has been shipped. If you have purchased our products from another vendor, please contact them.

 

AMAZON RETURNS

Shoppers who purchased using Amazon Buy with Prime, please follow the instructions below. 

Step 1 - Open the order confirmation email and choose View Order.

Step 2 - Choose Order Details to see the order details page.

Step 3 - Choose Return on the order details page.

Note: The Return button appears only after the order is delivered. 

Step 4 - Enter any additional information about the return, such as the reason for the return.

Step 5 - Confirm the estimated refund amount and summary of the return details to create the return.

When the return has been created, a return confirmation email is sent.

Step 6 - From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.

Step 7 - Drop the return off at the location listed on the return label.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds

Did we tell you that we have issued a refund, but you haven’t received a refund yet?
First check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jason@bluerabbitco.com.

Discontinued or Closeout items
Unfortunately, all discontinued or closeout items cannot be refunded. All sales are final.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jason@bluerabbitco.com to initiate the exchange process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a credit will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you must first receive a return authorization number and an address will be provided for your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.